Refund policy
Return and Refund Policy
Last updated: October 13, 2026
At Favenoria, we value customer satisfaction and strive to provide a reliable shopping experience. This Return and Refund Policy explains the conditions under which customers may return products, request exchanges, or receive refunds.
1. 30-Day Return Policy
We offer a voluntary 30-day return policy. You may request a return within 30 calendar days after receiving your order.
To qualify for a voluntary return, products must generally be:
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Unused, unworn, unwashed, and in their original condition.
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Returned with original accessories, tags, manuals, and packaging where reasonably possible.
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Accompanied by a valid order number or proof of purchase.
Products may be inspected to determine whether they satisfy the applicable return conditions.
These requirements do not limit statutory rights concerning defective, damaged, incorrect, or misdescribed products.
2. How to Start a Return
To request a return, email:
Please include your full name, order number, product name, reason for return, and photographs if the item is damaged, defective, or incorrect.
Our customer service team will review the request and provide instructions, including the appropriate return address.
Returns are accepted by mail.
Please do not send products to our published business address unless specifically authorized in writing. Unauthorized returns may be delayed or refused where permitted by law.
After return authorization, please send your package within 14 calendar days using a trackable shipping service and retain your shipping receipt.
3. Return Shipping Costs
For verified defective, damaged, incorrect, or materially misdescribed products, Favenoria will cover reasonable authorized